Refund policy

Return rules summary

  • Returns accepted for 90 days

  • Customer provides return shipping

  • No restocking fee

  • No final sale items

Free returns

At Flux Halo, your satisfaction is our top priority. We stand behind the quality of our products and offer a 90 day's Satisfaction Guaranteed or Your Money Back policy. If, after using and caring for the patches as instructed in the "How to Use" section, you do not notice any results or improvements, we will gladly offer a refund.

Conditions for Refund:

  1. Usage Verification: As our patches are applied directly to the skin and are excluded from standard return policies, we require a detailed video report of the usage period. This video should demonstrate the proper application and care of the patches as outlined in our usage instructions.

  2. Video Report Submission: The video report must be clear and comprehensive, showing that the patches were used correctly over the specified period without achieving the desired results. This helps us ensure that all proper steps were taken and allows us to offer improvements for future products.

  3. Return Shipping Costs: Customers are responsible for the costs of returning the product, including any applicable taxes and shipping fees. We recommend using a trackable shipping service or purchasing shipping insurance for items of value. Unfortunately, we cannot guarantee that we will receive your returned item.

How to Request a Refund:

  1. Contact Us: Reach out to our customer service team via email at [timlesstribe.beauty@gmail.com] with your order number and a brief description of your issue.

  2. Submit Video Report: Attach your detailed video report demonstrating the use and care of the patches.

  3. Return Approval: Once your video report is reviewed and approved, we will provide instructions for returning the product.

  4. Refund Processing: Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

We appreciate your understanding and cooperation. Our aim is to continually improve our products and ensure you have the best experience possible.

If you have any questions or need further assistance, please do not hesitate to contact us.