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FLUX HALO · CUSTOMER CARE
Frequently Asked Questions
Thoughtful skincare deserves thoughtful answers. Explore our product guides, application tips, care instructions and order information.
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01 / SkinOrb · The Serum Applicator Ring
SkinOrb by Flux Halo is a wearable serum applicator designed
to bring a more controlled, elegant touch to your skincare
routine. It combines a ring-style design with a rolling
Black Agate sphere to help distribute skincare products
across the skin without applying them directly with your
fingertips.
The 10 mm sphere is held within a dedicated pin assembly
designed to let it roll smoothly during application.
Move the applicator gently across the skin using light,
controlled strokes. Avoid pressing hard or pulling the skin.
The product page describes a natural Black Agate sphere,
a copper-based cradle with white-gold plating, an adjustable
sizing band and purple micro-gemstone details in the pin
assembly. The applicator weighs approximately 15 grams.
Start with clean skin. Apply a small amount of your chosen
serum, facial oil or essence to the area you wish to treat,
or follow the application method recommended for your
formula. Gently glide the SkinOrb sphere over the skin
using light, even movements. Add more product if needed.
Do not use excessive pressure around the eyes.
SkinOrb is described as compatible with facial serums,
oils, essences and liquid skincare formulas, including
products containing ingredients such as hyaluronic acid,
bakuchiol or vitamin C. Always check the instructions
and suitability of your skincare formula before use.
The adjustable design allows the applicator to be worn
on different fingers for different areas. If using it
around the eye contour, use only very gentle movements,
avoid direct contact with the eyes and do not apply
pressure to the eyelid or eyeball. Stop if irritation
or discomfort occurs.
Yes. The product page describes an integrated adjustable
sizing band intended to accommodate different finger sizes.
Adjust it gently and make sure it feels secure without
being tight or uncomfortable.
Clean the sphere and frame after each use. The product
instructions recommend wiping them with an alcohol wipe
or a mild facial cleanser. Avoid soaking the ring or
using abrasive products. Dry it carefully before storing.
If you are unsure whether a cleaning product is suitable
for the finish, test cautiously or contact our team.
No. SkinOrb is an applicator accessory, not a serum,
moisturiser or treatment. It is designed to complement
your existing skincare routine.
The SkinOrb product page currently advertises a
30-Day Risk-Free Ritual Guarantee. Please contact
care@fluxhalo.shop
before returning the product so our team can confirm
the applicable eligibility requirements and return
instructions.
02 / Silicone Patches
The patches create an occlusive environment over the skin
that helps reduce moisture loss and temporarily improve
the appearance of fine lines by hydrating and smoothing
the skin's surface. Results vary from person to person
and depend on consistent use and proper care.
Flux Halo patches are designed to be reusable up to
approximately 20 uses, depending on care and handling.
Replace a patch when it loses adhesion or shows signs
of wear.
- Cleanse and thoroughly dry the skin.
- Do not apply serum, oil or moisturiser beneath the patch.
- Place the patch on the intended area and smooth it gently.
- Follow the recommended wear instructions for your patch.
After use, rinse the patch with water and allow it to dry.
Store it adhesive-side down on its original storage shield.
Keep the adhesive surface clean and free from lint, oils
and skincare residue.
Many customers include their patches in an overnight
routine. Apply them to clean, completely dry skin and
follow the wear instructions supplied with your product.
If a patch becomes uncomfortable or causes irritation,
remove it.
For best adhesion, apply patches to clean, dry skin
without serums, oils or creams underneath. You can
continue the rest of your skincare routine after
removing the patches.
Check that both your skin and the patch are clean and
completely dry. Residue, oils, moisture and lint can
affect adhesion. If the patch continues to lose its
grip or has reached the end of its useful life, replace it.
The patches are made from medical-grade silicone.
However, individual skin responses can vary. If you
have sensitive skin, consider testing a small area first.
Discontinue use if redness, itching or irritation occurs.
Do not apply over wounds, rashes or infected skin.
Consult a healthcare professional if you have a
specific skin condition or concern.
No. Silicone patches are a non-invasive skincare
accessory that can help improve the appearance of
skin through hydration and temporary smoothing.
They do not permanently remove wrinkles or replace
professional medical advice or treatment.
03 / Infusion Skincare
Infusion is Flux Halo's active skincare collection.
It includes targeted formulas designed to complement
a considered daily skincare routine. Explore each
product page for its ingredients, directions and
individual product details.
Choose according to your skin goals and the specific
product description. Read the ingredient list and
directions before use. If you are unsure which formula
is appropriate for your skin, consult a skincare
professional or contact our team.
Some products may be used together, but this depends
on their active ingredients and your skin's tolerance.
Follow the directions on each product and introduce
new formulas gradually. Avoid combining active
ingredients if their instructions advise against it.
Infusion for Men is Flux Halo's dedicated men's
skincare range. It includes targeted skincare and
grooming products. Please refer to each individual
product page for its ingredients and recommended use.
04 / Orders & Shipping
An order confirmation is sent to the email address
entered during checkout. If you cannot find it,
check your spam or promotions folder. If it is still
missing, contact
care@fluxhalo.shop
with the email address used for your order.
The SkinOrb product page currently displays an estimated
delivery time of 7–10 business days. Delivery estimates
may vary according to destination, fulfilment and
carrier conditions. Please refer to the shipping
information shown at checkout for your order.
The SkinOrb product page currently displays free shipping.
Shipping availability and any applicable costs for other
products or destinations are shown during checkout.
Contact us as soon as possible at
care@fluxhalo.shop
with your order number and request. We cannot guarantee
changes or cancellation once an order has entered
processing or has been dispatched.
Please contact our customer care team at
care@fluxhalo.shop
and include your order number and clear photographs
of the item and packaging. Our team will review
the issue and advise you on the next steps.
05 / Returns & Guarantees
Flux Halo's published refund policy describes a
90-day results guarantee for silicone patches.
To qualify for a performance-based refund, the policy
requires at least 30 days of use according to the
instructions and a 60–90 second routine-validation
video. Contact
care@fluxhalo.shop
with your order number before sending anything back.
Return shipping is the customer's responsibility.
Eligibility is subject to the full
Refund Policy.
Under the published policy, Infusion products can be
returned within 14 days of delivery only if they are
completely unopened, unused and in their original
sealed packaging. Contact
care@fluxhalo.shop
to request a Return Authorization before shipping
the product back. Return shipping is the customer's
responsibility.
Email
care@fluxhalo.shop
with your order number and reason for the request.
Wait for our team to provide the applicable return
instructions and Return Authorization before
sending an item back.
The published refund policy states that, after the
returned item has been received and inspected,
approved refunds are processed to the original
payment method within 5–7 business days.
Your bank or payment provider may require
additional time to display the funds.
Still have a question?
Our customer care team is here to help you make the most of your Flux Halo experience.
Contact our teamProduct information and policies may be updated from time to time. Please refer to the individual product pages and the official store policies for the latest details. This FAQ is for general product and customer-service information and does not replace professional medical advice.