F.A.Q

FLUX HALO · CUSTOMER CARE

Frequently Asked Questions

Thoughtful skincare deserves thoughtful answers. Explore our product guides, application tips, care instructions and order information.

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01 / SkinOrb · The Serum Applicator Ring

SkinOrb by Flux Halo is a wearable serum applicator designed to bring a more controlled, elegant touch to your skincare routine. It combines a ring-style design with a rolling Black Agate sphere to help distribute skincare products across the skin without applying them directly with your fingertips.
The 10 mm sphere is held within a dedicated pin assembly designed to let it roll smoothly during application. Move the applicator gently across the skin using light, controlled strokes. Avoid pressing hard or pulling the skin.
The product page describes a natural Black Agate sphere, a copper-based cradle with white-gold plating, an adjustable sizing band and purple micro-gemstone details in the pin assembly. The applicator weighs approximately 15 grams.
Start with clean skin. Apply a small amount of your chosen serum, facial oil or essence to the area you wish to treat, or follow the application method recommended for your formula. Gently glide the SkinOrb sphere over the skin using light, even movements. Add more product if needed. Do not use excessive pressure around the eyes.
SkinOrb is described as compatible with facial serums, oils, essences and liquid skincare formulas, including products containing ingredients such as hyaluronic acid, bakuchiol or vitamin C. Always check the instructions and suitability of your skincare formula before use.
The adjustable design allows the applicator to be worn on different fingers for different areas. If using it around the eye contour, use only very gentle movements, avoid direct contact with the eyes and do not apply pressure to the eyelid or eyeball. Stop if irritation or discomfort occurs.
Yes. The product page describes an integrated adjustable sizing band intended to accommodate different finger sizes. Adjust it gently and make sure it feels secure without being tight or uncomfortable.
Clean the sphere and frame after each use. The product instructions recommend wiping them with an alcohol wipe or a mild facial cleanser. Avoid soaking the ring or using abrasive products. Dry it carefully before storing. If you are unsure whether a cleaning product is suitable for the finish, test cautiously or contact our team.
No. SkinOrb is an applicator accessory, not a serum, moisturiser or treatment. It is designed to complement your existing skincare routine.
The SkinOrb product page currently advertises a 30-Day Risk-Free Ritual Guarantee. Please contact care@fluxhalo.shop before returning the product so our team can confirm the applicable eligibility requirements and return instructions.

02 / Silicone Patches

The patches create an occlusive environment over the skin that helps reduce moisture loss and temporarily improve the appearance of fine lines by hydrating and smoothing the skin's surface. Results vary from person to person and depend on consistent use and proper care.
Flux Halo patches are designed to be reusable up to approximately 20 uses, depending on care and handling. Replace a patch when it loses adhesion or shows signs of wear.
  • Cleanse and thoroughly dry the skin.
  • Do not apply serum, oil or moisturiser beneath the patch.
  • Place the patch on the intended area and smooth it gently.
  • Follow the recommended wear instructions for your patch.
Apply only to healthy, unbroken skin.
After use, rinse the patch with water and allow it to dry. Store it adhesive-side down on its original storage shield. Keep the adhesive surface clean and free from lint, oils and skincare residue.
Many customers include their patches in an overnight routine. Apply them to clean, completely dry skin and follow the wear instructions supplied with your product. If a patch becomes uncomfortable or causes irritation, remove it.
For best adhesion, apply patches to clean, dry skin without serums, oils or creams underneath. You can continue the rest of your skincare routine after removing the patches.
Check that both your skin and the patch are clean and completely dry. Residue, oils, moisture and lint can affect adhesion. If the patch continues to lose its grip or has reached the end of its useful life, replace it.
The patches are made from medical-grade silicone. However, individual skin responses can vary. If you have sensitive skin, consider testing a small area first. Discontinue use if redness, itching or irritation occurs. Do not apply over wounds, rashes or infected skin. Consult a healthcare professional if you have a specific skin condition or concern.
No. Silicone patches are a non-invasive skincare accessory that can help improve the appearance of skin through hydration and temporary smoothing. They do not permanently remove wrinkles or replace professional medical advice or treatment.

03 / Infusion Skincare

Infusion is Flux Halo's active skincare collection. It includes targeted formulas designed to complement a considered daily skincare routine. Explore each product page for its ingredients, directions and individual product details.
Choose according to your skin goals and the specific product description. Read the ingredient list and directions before use. If you are unsure which formula is appropriate for your skin, consult a skincare professional or contact our team.
Some products may be used together, but this depends on their active ingredients and your skin's tolerance. Follow the directions on each product and introduce new formulas gradually. Avoid combining active ingredients if their instructions advise against it.
Infusion for Men is Flux Halo's dedicated men's skincare range. It includes targeted skincare and grooming products. Please refer to each individual product page for its ingredients and recommended use.

04 / Orders & Shipping

An order confirmation is sent to the email address entered during checkout. If you cannot find it, check your spam or promotions folder. If it is still missing, contact care@fluxhalo.shop with the email address used for your order.
The SkinOrb product page currently displays an estimated delivery time of 7–10 business days. Delivery estimates may vary according to destination, fulfilment and carrier conditions. Please refer to the shipping information shown at checkout for your order.
The SkinOrb product page currently displays free shipping. Shipping availability and any applicable costs for other products or destinations are shown during checkout.
Contact us as soon as possible at care@fluxhalo.shop with your order number and request. We cannot guarantee changes or cancellation once an order has entered processing or has been dispatched.
Please contact our customer care team at care@fluxhalo.shop and include your order number and clear photographs of the item and packaging. Our team will review the issue and advise you on the next steps.

05 / Returns & Guarantees

Flux Halo's published refund policy describes a 90-day results guarantee for silicone patches. To qualify for a performance-based refund, the policy requires at least 30 days of use according to the instructions and a 60–90 second routine-validation video. Contact care@fluxhalo.shop with your order number before sending anything back. Return shipping is the customer's responsibility. Eligibility is subject to the full Refund Policy.
Under the published policy, Infusion products can be returned within 14 days of delivery only if they are completely unopened, unused and in their original sealed packaging. Contact care@fluxhalo.shop to request a Return Authorization before shipping the product back. Return shipping is the customer's responsibility.
Email care@fluxhalo.shop with your order number and reason for the request. Wait for our team to provide the applicable return instructions and Return Authorization before sending an item back.
The published refund policy states that, after the returned item has been received and inspected, approved refunds are processed to the original payment method within 5–7 business days. Your bank or payment provider may require additional time to display the funds.

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Product information and policies may be updated from time to time. Please refer to the individual product pages and the official store policies for the latest details. This FAQ is for general product and customer-service information and does not replace professional medical advice.